portfolio / resume / 2025

Ryan Anderson

IT_Graduate · Customer_Support · Operations · Web_&_Systems

Detail-oriented and versatile professional with a background in information technology, retail leadership, customer service, and pharmacy operations. Experienced in technical troubleshooting, team support, web projects, and self-hosted systems.

ryan@ryananderson.tech 412-925-2963 Gibsonia, PA ryananderson.tech ↗

Professional Summary

I bring a combination of technical knowledge and real-world customer service experience. My background includes IT education, web development, Linux-based systems, virtualization, and networking, alongside years of hands-on experience in retail, pharmacy support, team supervision, and problem resolution. I am seeking opportunities where I can contribute strong communication, adaptability, organization, and technical ability in support, operations, administrative, or technology-focused roles.

Core Skills

Customer Service & Communication
Team Support & Leadership
Computer Literacy
Microsoft Excel & Word
Windows Server & Linux
Networking & Troubleshooting
HTML, CSS & Basic Web Development
Operational Reliability & Organization

Professional Experience

Data Partner
Nov 2025 – Mar 2026
TELUS Digital · Remote
  • Trained and evaluated AI models by annotating data for accuracy, consistency, and alignment with project standards.
  • Provided detailed feedback and quality-focused review to support machine learning improvement efforts.
  • Worked independently in a remote environment while maintaining attention to detail and process consistency.
Lead Service Associate
Dec 2023 – Jul 2025
Rite Aid · Allison Park, PA
  • Supervised store operations and supported efficient daily workflow.
  • Delivered strong customer service while resolving questions and escalations promptly.
  • Helped maintain team coordination, store standards, and front-end operations.
Pharmacy Technician
Jun 2023 – Dec 2023
Rite Aid · Gibsonia, PA
  • Assisted pharmacists with prescription processing and inventory-related tasks.
  • Supported compliance with health, safety, and operational procedures.
  • Worked accurately in a fast-paced, detail-sensitive environment.
Shift Supervisor / Pharmacy Technician
Apr 2017 – Jun 2023
Rite Aid · Allison Park, PA
  • Balanced front-end leadership responsibilities with pharmacy support duties.
  • Managed opening and closing procedures, trained new employees, and addressed customer issues.
  • Built strong experience in operations, accountability, and team support.
Sales Associate
Nov 2016 – Apr 2017
Rite Aid · Allison Park, PA
  • Provided helpful and professional service to customers.
  • Maintained store appearance and supported inventory organization.
  • Contributed to a positive and efficient customer experience.

Selected Projects

Proxmox Homelab Environment

Built and maintained a self-hosted virtualization environment for experimenting with services, infrastructure management, deployment workflows, and system troubleshooting.

FreePBX Server

Configured and tested a telephony environment with hands-on work in setup, routing, functionality testing, and service administration.

SalonU Website

Designed and deployed a professional website for a local salon with a focus on visual clarity, usability, and a polished public-facing presentation.

Visit salonu.style

Education

🎓
University of Phoenix
Bachelor of Science in Information Technology

Graduated December 2023

Summa Cum Laude ✦

Technology & Platforms

Linux Linux
Docker Docker
Nginx Nginx
HTML HTML
CSS CSS
JavaScript JavaScript
Cloudflare Cloudflare
Proxmox Proxmox
FreePBX FreePBX